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Background:-                        The Internet protocols are the world’s most popular open-system (nonproprietary) protocol suite because they can be used to communicate across any set of interconnected networks and are equally well suited for LAN and WAN communications. The Internet protocols consist of a suite of communication protocols, of which the two best known are the Transmission Control Protocol (TCP) and the Internet Protocol (IP). The Internet protocol suite not only includes lower-layer protocols (such as TCP and IP), but it also specifies common applications such as electronic mail, terminal emulation, and file transfer. This chapter provides a broad introduction to specifications that comprise the Internet protocols. Discussions include IP addressing and key upper-layer protocols used in the Internet. Specific routing protocols are addressed individually in Part 6, Routing Protocols. Internet protocols were...

Knowledge Base Management Best Practices The only way to do that is to cater to best practices in a knowledge base. And to do that, we need to get back to the fundamental question: purpose of a knowledge base? A knowledge base is how you communicate with customers. It’s understanding your customer’s pain and analyzing their capability of using your product. A knowledge base guides your customer towards a solution through documentation. The goal is to create documentation so good that your customers don’t need to contact your support team. The way you support your product is as important as the product itself. This is especially important for complex products that customers will get to know over time. As technical products and Software as a Service (SaaS) have become common, the business support strategy has evolved to encompass a long-term relationship with customers. A killer knowledge base is key to your customer support strategy. It’s anticipating probl...